Greeting and Introduction Tip #2: Talking About Your Job When you meet business partners, it is important that you are able to describe your role in your organization. Find out of the English names or the departments and key positions in your organization. Know your department and job titles in English.Let’s look at some of…
Greeting and Introduction Tip #1: Formality Listen carefully to how your business partners greet you. In those first two or three sentences, they are telling you how formal or informal they would like the relationship to be. Use a formal approach when you do not know the other person, or where formality is expected in…
Writing Effective Emails Tip #4: Signing off Always sign off your email with a reminder of the action required, then a polite greeting. It is a good idea to ask people to phone you (and include your phone number) if they cannot take the action or if they wish to discuss anything. Follow this with…
Writing Effective Emails Tip #3: The Body There are three main aspects to this: structure, content, and tone. Structure: It is a good idea to take a bit of time to ensure that the structure makes your text easier to read, and particularly that it enables recipients to scan through quickly and pick out the…
Writing Effective Emails Tip #2: The Subject The Subject is a way to tell people what your email is about, and make it more likely to be opened. It is also a way to show quickly whether someone needs to read your email now or later. Do not use generic subjects like “Your last email”,…
Writing Effective Emails Tip #1 Are you using the ‘To’ and ‘Cc’ boxes appropriately? The ‘To’ box is for those who need to take action. The ‘Cc’ box is for those who only need to see the email for information. Use ‘Bcc’ even if you need the recipients to take action where you need…
The communication skills that every English speaker should master. #1 Active listening skills: The ability to listen to and incorporate other views in your communication. Listening shows you value opinions outside of your own and are open to new concepts. As a result, your audience views you as an equal partner and you can come…