Business Communication Skills Tip

How To End A Conversation Your conversation doesn’t have to constantly flow. A short interlude of quiet in an otherwise lively discussion doesn’t mean that things have turned south (пошатнуться, ухудшиться). Don’t rush in to fill the silence. You’ll almost always regret what you say if you’re only saying it to prevent some silence. The…

Business Communication Skills Tip

How To Initiate A Conversation With Strangers: Being Interested Makes You Interesting You don’t have to make people laugh or tell a great story to be considered interesting. Being a great conversationalist is about letting other people shine. Most people love to talk about themselves. In fact, Harvard’s psychology department discovered that talking about yourself…

Business Communication Skills Tip

How To Initiate A Conversation With Strangers The tricky part of kicking off (начать) a conversation with someone you know (but not all that well) is that it’s often difficult to keep the details straight or you’re unaware of what’s changed since you’ve seen them last. The key here is to frame your questions carefully…

Business Communication Skills Tip

How To Initiate A Conversation With Strangers Think about some people you know: you feel instantly comfortable conversing with them in English. Why? Communications expert Dr. Carol Fleming recommends her three-part method (“ARE”) to kick-off a conversation with confidence. Anchor Point out (укажите на) something that establishes a shared reality. The aim of is to…

Business Communication Skills Tip

Effective Listening in Business Communication Part 3 Body Language Eyes focused on the speaker, sitting forward slightly in your chair, arms and legs in an open and relaxed position are examples of body language that communicates true listening. Take a second to become aware of what your nonverbal communication is saying to others. If it…

Business Communication Skills Tip

Effective Listening in Business Communication Part 2 Active Listening Active listening is not simply muttering (бормотать) the occasional “uh-huh” or “right” during a conversation. It means asking clarifying questions to make sure you understand what is being said, and interjecting (вставить, вмешаться в разговор) small and appropriate commentary as needed. Active listening will help you…

Business Communication Skills Tip

Effective Listening in Business Communication Effective listening is a great skill to have in the workplace. According to the University of Missouri people spend about “70 to 80 percent of our waking hours (активное время суток) in some form of communication.” By becoming a better listener you will get more out of each conversation as…

Business Communication Skills Tip

Useful Language: Making Appointments Use these phrases to arrange a meeting/an appointment. MAKING APPOINTMENTS Could we meet on Monday at 11:00? How/what about June 12th?  Is 9:30 convenient/OK? — Вам удобно в 9:30? RESPONDING That’s fine/OK for me. — Да, отлично/Мне это подходит. Sorry, I can’t make it then. — Извините, в это время не…

Business Communication Skills Tip

Useful Language (Levels A1, A2) MAKING SMALL TALK How’s business? — Как бизнес? We’re having a great year. — У нас замечательный год. Have you heard about …? — Вы слышали о …? How are things? — Как дела? REQUESTS Could I use your printer, please? — Можно воспользоваться вашим принтером? Do you mind if…

Business Communication Skills Tip

Useful Language (Levels A1, A2) INTRODUCING PEOPLE Jurgen, this is Lisa. — Юрген, это Лиза. Anita, do you know Ian? — Анита, вы знакомы с Ианом? Have you met Mauro? — Вы знаете Мауро? RESPONDING Pleased/nice to meet you. — Рад(-а) познакомиться с Вами.  Good to see you again. — Рад(-а) снова видеть Вас. CLARIFYING…