Effective Listening in Business Communication
Part 3
Body Language
Eyes focused on the speaker, sitting forward slightly in your chair, arms and legs in an open and relaxed position are examples of body language that communicates true listening. Take a second to become aware of what your nonverbal communication is saying to others. If it is anything other than positive and attentive, adjust your position or move your arms or legs. Nonverbal clues are even more important in a tense or difficult discussion. It is still possible to be open and receptive (восприимчивый) even in the most challenging conversation.
Avoid
Communication is challenging enough without the speaker competing (конкурировать) with other noises and distractions for the listener’s attention. When possible during business meetings or discussions, turn the phone off, shut down the computer, or at least the monitor, and close the door to discourage people from dropping by (зайти, заглянуть). Also, as much as possible avoid interrupting the speaker. Wait for a pause to ask for clarification or more information.
