Develop your Telephone Skills. Tip #3: Do Prepare Ahead
Do you talk about the same thing
again and again when you use English on the telephone at work?
For example: do you respond to
the same customer complaints often? Or do you provide account information to
clients?
If so, take a little time now to
write down what you would like to say in English. When you write down what you
want to say, you can:
– Think about the words and
sentences you want to use;
– Make sure what you say in English
is correct;
– Practice the sentences again and again so you can
remember them easily.
