What Are the Positive & Negative Effects of Using Technology to Communicate?
Advantage: Speed and Efficiency
Being able to reach customers, co-workers and vendors (поставщик) quickly helps improve the efficiency of any business operation. Mobile technology makes it easy to keep contact information in a mobile device. You can reach out with questions (обратиться с вопросами) or updates from anywhere. For example, a manager in the field trying to determine why an order hasn’t arrived can quickly contact his office, supplier and delivery courier within a few minutes from the offsite location.
Disadvantage: Lack of Relationship Building
Technology has reduced the amount of face-to-face interaction (личное общение). It is much easier to send a quick text rather than to engage in a phone call. Although this efficiency is certainly a benefit, there is value to the chit-chat (болтовня) that’s now becoming lost. Relationships are built when a business knows its customer and discovers opportunities to serve them more effectively through personal interactions.
