How to Build Positive Communication Skills
Here are some tips that will make your working relationships more productive
1. Know that every person in your workplace, including you, has his own agenda (список дел). This means that each person is working toward the goals that are most important to him. Talking about what is important to you and listening to what is important to your co-workers is an important piece of the communication foundation at work. When possible, communicate how your agenda could also benefit your co-worker’s.
2. Apologize with sincerity when necessary. Everyone makes mistakes. It’s the recovery from them that is important. When you make a mistake at work, take responsibility for your actions and sincerely apologize. Do not assign blame (приписывать вину). Explain what happened, without shirking responsibility (избегать ответственности) or blaming, and express how you will avoid similar mistakes in the future. When possible, try to make amends (загладить вину, реабилитироваться).
