Effective Listening in Business Communication
Effective listening is a great skill to have in the workplace. According to the University of Missouri people spend about “70 to 80 percent of our waking hours (активное время суток) in some form of communication.” By becoming a better listener you will get more out of each conversation as well as convey an attitude of respect to the speaker. This respect may also be returned to you when you it’s your turn to speak.
So what to do to become a good listener?
Concentrate
During a conversation you may be thinking of what you want to say next or anything except what the speaker is saying. One of the simplest things to foster (развить, воспитать) effective listening is to concentrate. If you find your mind start to wander (блуждать, отвлекаться) refocus on what the speaker is saying. Don’t worry about what you missed, pick up the conversation and follow it.
(to be continued)
