The Dos and Don’ts of Business Email Etiquette
Don’t Be Negative
It’s inappropriate to email negative comments. An email in all uppercase letters connotes (означать) anger in an email. These antagonistic messages cause awkwardness long after the email has been sent and received. If you must relay (отправлять) bad news via email, use objective words and state the facts. Face-to-face communication is best when relaying bad news.
Don’t Hit “Reply All”
Avoid using “Reply All” unless everyone needs to know. When the C-Suite (CEO/COO) or administrative assistant sends an email to 10 staff members requesting volunteers for a community service project, reply to the admin, not to all 10 members. Why make ten others delete your email? Reply All is a function for ongoing deliberations (обсуждение) on a particular subject.
