Active Listening Skills Tip #4: Show Non-Verbal Active Listening
Lastly, listening is also about sending the
right non-verbal cues. People react to non-verbal
cues as much as words. If we are
leaning back, looking at the ceiling, but listening intently, the person still
may not feel heard. We have to
align our non-verbal cues to show that we are actively listening.
Practice: Lean
slightly forward or sit in a neutral position when listening. Look interested.Don’t have your hands folded in front of your
chest (even if the person you are speaking with is) – Keep your hands by your
side or on the table. Make eye
contact appropriately as you listen. Nod your head at times as you listen.
